SMTAV Cameras Maintenance and Troubleshooting
Camera Maintenance
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• IR remote controller does not control the camera
- If the camera will not be used for a long time, please turn off the power switch.
- Use a soft cloth or lotion-free tissue to clean the camera body.
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Use a soft dry lint-free cloth to clean the lens. If the camera is very dirty, clean it with a diluted neutral detergent. Do not use any type of solvent or harsh detergent, which may damage the surface.
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Do not shoot extremely bright objects for a long period of time, such as sunlight, ultra-bright light sources, etc...
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•Do not operate in unstable lighting conditions, otherwise the image may flicker.
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Do not operate close to powerful electromagnetic radiation, such as TV or radio transmitters, etc…
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- 1. Check whether the power cord is connected, voltage is OK, POWER lamp is lit.
- 2. Check whether the camera can “self-test” after startup (camera will do a brief pan-tilt tour and return tothe
- home position, or if preset 0 is set, the camera will return to the preset 0 position).
- 3. Check that the HDMI cable is connected correctly.
- If HDMI, make sure that the destination device is accessing the HDMI port that you plugged into.
- If SDI, make sure that the destination device is accessing the SDI port that you plugged into.
- Check setting of rotary dial on rear of camera. Be sure to use a resolution and refresh rate that is supportedby your software.
- Check whether camera is mounted solidly or sitting on a steady horizontal and level surface.
- Check the building and any supporting furniture for vibration. Ceiling mounts are often affected bybuilding vibration more than wall mounts.
- Any external vibration that is affecting the camera will be more apparent when in tele zoom (zoomed in) settings.
• IR remote controller does not control the camera
- Does one of the 4 “Camera Select” buttons (top row of remote) light up when you press any button on the remote? If not, change the batteries in the remote.
- Are the camera and remote set to the same IR address? You can use press [*] + [#] + [F1] (3 buttons in sequence) on the remote to set the camera to address 1. Press “Camera Select” 1 on the remote to control the camera.
- Try removing other sources of IR interference (e.g. sunlight, fluorescent lighting).
- Make sure the camera is on and functioning with the IR remote control.
- Verify that the RS232 cable is connected correctly and using the proper pinout.
- Verify the communication settings of the control software or device (e.g. joystick).
- Verify that the communication port on the controlling device is activated (e.g. Com port on PC).
- Verify that all communication settings in the OSD Setup Menu correlate to the commands being used (e.g.VISCA address).
Having issue with autofocus as well..camera focuses on wall or whatever is behind the person speaking is there a way to adjust the auto focus to prevent this…I’ve played with Aperture settings but still getting the same results .. i Purchased two of the 20x Models and having issues with both units ??? Please advise
4:41 PM
Just purchased new 30x camera. The presets don’t save when the camera is turned off. The firmware version is 6.3.2. ARM 6.3.91T Webware version is 1.5.5.
BAS 30 x PTZ malfunctions due to accidental power outage. When POE plugged into camera to control via joystick controller, camera seems to be stuck in preset position moving from one to another and remaining in a loop. How can I reset the camera and reconnect to joystick controller via IP.
I have switched the camera off and disconnected all inputs for 5 minutes. It still does the same thing. Thanks
my smtav A3X6U usb ptz camera indicator light constantly blinking and wont move. I just bought this/
How to change autofocus. The focus is on a wall behind a person, i want the focus on the person everytime i get blurry view of the wall
https://youtu.be/RC_N9WZ9jtE check at 45:15